If you’ve ever been involved in a sensitive or difficult conversation, whether with a significant other or with a colleague at work, then you know how uncomfortable the situation can be. You may find yourself struggling to find appropriate words to express your perspective without triggering a reaction from the other person. Or you may find yourself on the receiving end of some intense or painful words, and have difficulty avoiding a reactive outburst of your own.

Short of choosing to live as a “hermit”, there is probably no way to avoid challenging conversations altogether. However, everyone ...See All